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Android Subscription Not Showing Up

If you have made a purchase on Android yet your account has not updated to reflect your subscription you may need to re-submit the purchase.


This can be done by following these instructions:


1. Open the HulloMail app, making sure you have a good data/wifi signal

2. Press the top right puzzle icon - this will load the in-app store

3. Press the top right 3 dots icon and click on 're-verify purchases'

4. Close then reopen the app


Your subscription should now be showing, if not please email us and forward your purchase receipt so we can manually update your app to reflect your subscription.

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